FREQUENTLY ASKED QUESTIONS

Q: What is the average shipping time?

The shipping time refers to the time your product takes from being shipped out, to being delivered to your doorstep.

We Offer Free Shipping Worldwide!

Order Processing: 1–3 Business Days

United States: 7–14 Business Days

United Kingdom: 7–12 Business Days

Canada: 7–12 Business Days

Australia: 7–12 Business Days

New Zealand: 7–10 Business Days

International: 7–16 Business Days

Order Tracking: Available

For shipping updates/tracking, Click Here

Q: Is there a processing time?

Yes. Our processing time consists of order verification, product quality check, and packaging. It takes 1-3 business days to process the order from our warehouse.

Q: Is there a warranty on your products?

Of course! We offer a 30 day guarantee which covers anything that may happen within the first 30 days of purchasing the product.

Q: What type of payment methods are accepted?

We accept Visa, Mastercard, American Express, PayPal.

Q: Do you ship world-wide?

Yes! We offer shipping to almost all countries around the world.

Q: How can I find my tracking number?

Easily! Once your order is shipped, you will receive a shipping update email and/or text with your tracking number.

Q: How can I track my order?

All you need to do is go to our "Track Your Order" page, and insert your order's tracking number. For shipping updates/tracking, Click Here

Q: What if my order comes in damaged?

Contact us ASAP! If your order comes in damaged in any way, please do not hesitate to contact our support team so we can make it right.

Q: I have entered an out-dated, or incomplete address. What should I do?

If you think, or know, you have entered the wrong address, please get in contact with our support team as soon as you can.

Q: What if I couldn't find my question?

If your important question was not answered, please do not hesitate to contact our support team at support@riyavo.com as we would love to further assist you with anything you need!